Buying Bulk? Please ask us for a quote at sales@wordans.ca

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FAQ

order issues
Where is my order?
Can I add or change items?
Can I cancel my order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
returns/ refunds
How do I get a refund/return?

Q: When will I receive my order?

Once you place an order on our website we will review it right away, assign it to the closest warehouse to your location and prepare / pack the requested items.

If orders are placed before noon your order should be shipping out that same day! 

Then, depending on the shipping option you chose, your order should arrive within 1-4 business days.

A tracking number will be automatically sent to you by email as soon as your order ships out.

You can always track your order's process here .