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FAQ

order issues
Where is my order?
Can I add or change items?
Can I cancel my order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
What's your size chart tolerance?
returns/ refunds
How do I get a refund/return?

Q:
Where is your warehouse located?

Wordans operates out of Montreal, Toronto, Calgary, and Vancouver, ensuring the fastest delivery. Whether you're located on the East Coast or Central Canada, we can assure fast shipping.

So all the items that you see on our catalog are available coast to coast!

We ship everything directly from our warehouses right to your door for your own convenience.

You can always follow up on your order's progress here.