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FAQ

order issues
Where is my order?
Can I add or change items?
Can I cancel my order?
What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
What does "Cancelled" mean?
What do I do with my damaged item?
Why did I not receive a confirmation email for my order?
delivery
When will I receive my order?
Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons
What is a coupon code?
What promotions do you have right now?
technical
How do I contact you?
Do I need to create an account to shop with you?
Do you have a paper catalog you can send?
How do I subscribe to the Newsletter?
products / stocks / quotes
Can I get a quote of printed garments?
Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
What's your size chart tolerance?
returns/ refunds
How do I get a refund/return?

Q:
What promotions do you have right now?

We always have a special promotion going on at Wordans to make sure we can offer you the best prices possible on your favourite models.

Make sure you regularly consult our coupon code page so that you don't miss out on ongoing promotions!

Stay alert for various showcases and campaigns! 

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