Due to COVID-19, additional delivery delays are to be expected

Custom Orders Printing Information


Custom orders overview:

  1. Blank products are either picked from our main location in Ontario or directly handled at our printer's location in Ontario. (This will depend only on your selected products and printing methods necessary). Time-frame: 1-2 days.
  2. Depending on the nature of the customization, these products will be relocated to another location in Ontario or in Montréal, QC.
  3. Once production starts with both party's approval, your order can no longer be canceled. Please, know that if we find no issues or problems and if we don't receive communication from you, production will start automatically.
  4. Once production is complete, your order will be shipped out to the address you originally submitted at the time of purchase. Address changes are not possible at this point.


  • Processing times after products are received at our printer's location: 7-10 days (artwork and production must be approved by our customers, our printers and Wordans)
  • Normal shipping times on the map apply after production is completed.
  • Decoration/customization processing times might be affected by technical issues such as: incomplete or not eligible artwork and difficulties intrinsic to the specific project. Specifically, the artwork digital quality, stock levels for chosen styles and their composition and supplemental processes necessary to replicate your vision.
  • Supplemental decoration costs may apply if your artwork or logo has multiple placements on a product, if the placement is tricky on a technical level and if there's a need to prime the materials due to colour/material obstacles. Orders will not be processed if there's no mutual agreement on supplemental fees and will be ultimately canceled and refunded.
  • Once productions starts, you cannot cancel your order.
  • If you want to modify or add anything during production, supplemental costs will apply and will be subject to our team's approval. If these modifications are not possible to achieve and production has already started, we'll complete production according to the original guidelines and these changes will not come in effect. Please, understand customization takes time, manpower and digital work that needs to be accounted for.
  • Artwork supplied must be at least 300 dpi. Wordans will not be held responsible for unsatisfactory results and will not offer refunds if this condition is not satisfied.

For more information and quotes on demand send us an email at: sales@wordans.ca

Start now

All decorated orders, regardless of the nature of the decoration, are final sales. As soon as the blanks are shipped from our warehouse and artwork is approved, the workspace is laid out at the printer's and/or embroider's locations nullifying any requests for cancelations from there on in. No returns or exchanges are accepted.